Data protection
With each connection to the software, Livecare Support generates a new session code to offer increased protection to its users and prevent unauthorised remote access. Under no circumstances are the video files of support sessions performed and recorded stored on Icona servers, even temporarily. There is no function that allows Livelet to operate in the background; a small control panel is always visible, and this does not allow background monitoring of customers' computers in any way.
Encryption
Livecare Support traffic is secure thanks to the use of the TLS protocol (1.2 or higher depending on the operating system) with 256 bit AES for session encryption. This is a completely secure technology that complies with current security standards. Communication occurs directly between Liveoperator and Livelet without any information being stored on our servers and even we, as server operators, are unable to read the flow of encrypted data.
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GDPR
The GDPR ("General Data Protection Regulation") redesigns the concept of privacy by introducing specific rules on the methods that companies must apply to personal data processing. We have been working for some time with a team of experts to put a GDPR compliance plan in place to improve the security of Livecare Support and enhance the level of personal data protection, with the aim of eliminating the risk of processing in a manner that does not comply with the regulation.
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ISO Certifications
ISO certifications represent an important goal for a business that wants to rise above the competition, making use of the appropriate professional tools that demonstrate the compliance of its business process management systems with standards dictated by technical standards. ICONA Srl is ISO 9001, ISO 27001, ISO 27017 and ISO 27018 certified.
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As a further safety measure, all of our software is protected via Thawte Code Signing.
